Policy
Shipping & Returns
Clear delivery, dispatch, and return information for customers shopping with Kernadi Fabrics.
Shipping information
We aim to dispatch every order with care, clarity, and dependable support.
Order processing time
Orders are typically reviewed, prepared, and packed within 1 to 3 business days after successful order confirmation and payment verification. Processing may take longer during peak periods, special sourcing, or custom-cut orders.
Delivery timeline
After dispatch, most deliveries are completed within 3 to 7 business days, depending on the destination, courier network, and service availability. Remote locations may require additional transit time.
Shipping notes
- Delivery timelines are estimates and may vary due to weather, courier delays, public holidays, or operational disruptions.
- Customers are responsible for providing a complete and accurate shipping address and reachable phone number.
- If a parcel is delayed, returned, or undeliverable because of incorrect customer details, re-dispatch may require additional coordination.
Returns overview
Return requests are accepted only for damaged, defective, or incorrect items and must be reported within 48 hours of delivery. Cut-to-order and custom-prepared fabrics are generally not returnable.
How to request support
For shipping or return assistance, contact Kernadi Fabrics at contact@kernadifabrics.com or 6289681977. Please include your order number, issue details, and photos where relevant. Our registered address is 227/9 Atghara Dakshin Para, Rajarhat Gopalpur, Kolkata, North Twenty Four Parganas, West Bengal 700136.
Shipping Information
We aim to provide a reliable and transparent delivery experience for every order. Please review the details below regarding processing, dispatch, estimated delivery timelines, and customer responsibilities.
Processing
Order Processing
Orders are typically reviewed, confirmed, and prepared for dispatch within 1 to 3 business days after successful payment confirmation. Processing time may be slightly longer during peak periods, public holidays, or when additional verification is required.
Dispatch
Dispatch & Delivery Timelines
Once dispatched, most domestic orders are generally delivered within 3 to 7 business days, depending on the destination, courier serviceability, and local conditions. Remote or non-metro locations may require additional transit time.
Coverage
Shipping Coverage & Delays
We currently ship across serviceable locations in India. Delivery timelines are estimates and may be affected by weather conditions, courier disruptions, operational delays, festivals, or circumstances beyond our control. We appreciate your patience if an unexpected delay occurs.
Important Customer Guidance
Please ensure that your shipping address, phone number, and email address are entered accurately at checkout. Kernadi Fabrics will not be responsible for delays, failed deliveries, or losses resulting from incomplete or incorrect shipping information provided by the customer. If your shipment arrives visibly damaged, please contact us as soon as possible with your order details and clear package photographs so our team can review the issue promptly.